Cisco Customer Success Manager (DTCSM) — Question 86

What is a lagging indicator of the customer achieving the value proposition?

Answer options

• A. product deployment
• B. contract renewal
• C. decrease in the number of problem reports
• D. movement to evaluate stage

Correct answer: A

Explanation

Product deployment is a lagging indicator because it reflects the customer's readiness to use the product and thus indicates whether they have begun to realize value from it. The other options, such as contract renewal and decrease in problem reports, are more immediate or ongoing measures and do not necessarily indicate that value has been achieved.