Cisco Customer Success Manager (DTCSM) — Question 74

Which two activities support Customer Success planning? (Choose two.)

Answer options

• A. service ticket tracking
• B. adoption barrier identification
• C. quality control
• D. service delivery program management
• E. KPI tracking

Correct answer: B, E

Explanation

The correct answers are B and E because identifying adoption barriers helps in understanding customer challenges and improving product usage, while KPI tracking measures the success of customer engagement and product adoption. Options A, C, and D, while important for service management, do not directly contribute to the planning of Customer Success.