Cisco Customer Success Manager (DTCSM) — Question 73

What is a lagging indicator of the customer achieving the value proposition?

Answer options

• A. product deployment
• B. contract renewal
• C. decrease in the number of problem reports
• D. movement to evaluate stage

Correct answer: B

Explanation

The correct answer is B, as a contract renewal signifies that the customer sees ongoing value in the service or product. Options A and D relate to earlier stages of the customer journey, while C indicates a reduction in issues but does not directly measure value realization.