Cisco Customer Success Manager (DTCSM) — Question 47

Which type of KPI is of the most interest to Customer Success?

Answer options

• A. business KPIs that define progress to the Business Outcome
• B. sales KPIs for revenue generation
• C. IT services KPIs for operations
• D. OPEX KPIs that define the operational costs of the company

Correct answer: A

Explanation

Customer Success focuses on ensuring that customers achieve their desired outcomes, making business KPIs that indicate progress towards Business Outcomes the most relevant. Sales KPIs primarily measure revenue generation, which is less aligned with customer success initiatives. IT services KPIs and OPEX KPIs are more operational and financial in nature, not directly tied to customer satisfaction or success.