Cisco Customer Success Manager (DTCSM) — Question 46

Which statement describes the difference between customer success and customer sales?

Answer options

• A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
• B. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
• C. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.
• D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Correct answer: A

Explanation

The correct answer, A, accurately describes customer sales as selling solutions to fulfill business needs, while customer success focuses on ensuring customers effectively utilize those solutions to derive intended value. The other options misrepresent either the roles of customer sales or customer success, leading to incorrect interpretations of their functions.