Cisco Customer Success Manager (DTCSM) — Question 4

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Answer options

Correct answer: A, B

Explanation

The correct answers, A (technical barrier) and B (cultural barrier), highlight the challenges stemming from outdated technology and the resistance to change within the organization. While process, product, and cost barriers may exist, they are not the primary obstacles for Customer A in adopting a new solution.