Cisco Customer Success Manager (DTCSM) — Question 38

Which task drives advocacy with customer stakeholders?

Answer options

• A. creating a stakeholder map
• B. creating a Customer Success Plan
• C. creating technical documentation
• D. creating a success story

Correct answer: D

Explanation

Creating a success story is effective in driving advocacy because it showcases the positive outcomes and benefits experienced by other customers, thereby encouraging stakeholders to support the initiative. The other options, while important, focus on mapping, planning, or documenting rather than directly influencing stakeholder advocacy.