Cisco Customer Success Manager (DTCSM) — Question 37

Which activity reduces the risk of churn?

Answer options

• A. expanding the customer footprint
• B. lowering the service level
• C. providing a discount on renewal
• D. educating on product features

Correct answer: D

Explanation

Educating customers on product features enhances their understanding and satisfaction, making them less likely to leave. While expanding the customer footprint and offering discounts may attract new customers, they do not directly address existing customers' needs. Lowering the service level can lead to increased dissatisfaction and higher churn rates.