Cisco Customer Success Manager (DTCSM) — Question 21
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
Answer options
- A. Customer Success Specialist
- B. Technical Engineer
- C. Sales Engineer
- D. Solutions Product Manager
Correct answer: A
Explanation
The correct answer is A, as a Customer Success Specialist is specifically tasked with ensuring customers successfully adopt products and overcome any barriers. The other options, while technically skilled, may not have the direct focus on customer success and adoption that a Customer Success Specialist provides.