Cisco Customer Success Manager (DTCSM) — Question 15

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Answer options

• A. Twice yearly student and staff surveys with two questions related to IT
• B. Measure the number of complaints raised by students
• C. Combination of tailored surveys and IT tools-based metrics
• D. Implement staff Super Users to provide feedback

Correct answer: B

Explanation

The correct answer, B, focuses on quantifying student complaints, which directly reflects issues with the IT solution. Options A and C may not provide comprehensive insights, as they can be too simplistic or not directly tied to real-time usage. Option D, while beneficial for feedback, relies on a selected group of staff and may not capture the broader user experience.