Cisco Customer Success Manager (DTCSM) — Question 14

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

Answer options

• A. completion of customer training
• B. confirmation of customer business outcomes
• C. review of product roadmap
• D. scheduling of Quarterly Success Review
• E. agreement of key stakeholders

Correct answer: B, E

Explanation

The correct answers, B and E, focus on understanding the customer's business goals and ensuring that all key stakeholders are aligned, which is essential for successful onboarding. Options A, C, and D, while important, are not primary objectives of the initial meeting, which is more about establishing goals and stakeholder agreements.