Cisco Contact Center Enterprise Implementation and Troubleshooting — Question 3

What are two types of upgrades available for CCE? (Choose two.)

Answer options

• A. Common Ground
• B. User Interface
• C. Deviation
• D. Technology Refresh
• E. Standard

Correct answer: A, D

Explanation

The correct answers are A and D because 'Common Ground' and 'Technology Refresh' are recognized upgrade types for CCE. The other options, such as 'User Interface', 'Deviation', and 'Standard', do not represent upgrade categories available for CCE.