Advanced Administration and Reporting of Contact Center Enterprise — Question 9

What are two elements in the Call Studio application to collect Caller Response? (Choose two.)

Answer options

• A. Digital tone elements capture a single digit.
• B. Digits elements capture a single digit.
• C. Menu Elements capture a string of numerical digits.
• D. Menu Elements capture a single digit.
• E. Digits elements capture a string of numerical digits.

Correct answer: A, B

Explanation

The correct answers, A and B, refer to elements specifically designed to capture individual digits from callers. Options C, D, and E do not accurately reflect the functionality of capturing a single digit, as they either suggest capturing multiple digits or are incorrect in their descriptions.