Advanced Administration and Reporting of Contact Center Enterprise — Question 8

Which Routing Script logic helps to invoke the Post Call Survey successfully?

Answer options

• A. If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
• B. To offer the PCS for all incoming DNs, there is no need to explicitly set the variable in the Main script. It is set to n by default.
• C. If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
• D. To offer the PCS for specific incoming DN’s, the variable needs to be set in the Main script explicitly as n.

Correct answer: C

Explanation

The correct answer, C, indicates that when the script finishes without connecting to an Agent, it successfully directs the call to the Post Call Survey. Option A is incorrect because it refers to calls that do go to an Agent, which does not trigger the survey. Option B is wrong as it discusses the default variable setting, which is irrelevant to the survey initiation. Option D incorrectly states that the variable must be set for specific DNs, while C covers the scenario for calls not going to an Agent.