Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 2

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? (Choose two.)

Answer options

• A. Routing scripts
• B. Workflows
• C. Routing Layouts
• D. Skill-groups
• E. Reason Codes

Correct answer: A, E

Explanation

Routing scripts and Reason Codes are configuration tasks that can be managed through the Finesse Server Administration page. The other options, such as Workflows, Routing Layouts, and Skill-groups, are not directly configurable through this specific page.