Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 1

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

Answer options

• A. The PTSN is responsible for routing the call to the agent.
• B. The voice gateway may modify the digits presented to downstream devices.
• C. The PSTN is responsible for delivering the inbound call to a voice gateway.
• D. The voice gateway is responsible for routing the call to the agent.
• E. The voice gateway provides IVR functionality in a Contact Center deployment.

Correct answer: B, C

Explanation

The correct answers are B and C because the voice gateway indeed has the capability to modify digits for downstream devices, and the PSTN is responsible for delivering incoming calls to the voice gateway. Options A and D are incorrect as the routing of calls to agents is not explicitly the role of the PSTN or voice gateway in this context.