Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 51

A user reports that when they attempt to log out from the Cisco Extension Mobility service by pressing the Services button, they cannot log out. What is the most likely cause of this issue?

Answer options

• A. The Cisco Extension Mobility service has not been configured on the phone.
• B. There might be a significant delay between the button being pressed and the Cisco Extension Mobility service recognizing it. It would be best to check network latency.
• C. The user device profile has not been assigned to the user.
• D. The user device profile is not subscribed to the Cisco Extension Mobility service.

Correct answer: D

Explanation

The correct answer is D because a user device profile must be subscribed to the Cisco Extension Mobility service for logout functionality to work. Options A and C are incorrect as they focus on configuration issues rather than subscription status, while option B discusses a delay that is less likely to be the core issue compared to the profile's subscription status.