Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 121

An administrator configured Extension Mobility on Cisco UCM. Users report that logins are successful, but the phones do not have an Extension Mobility option after logging in. The administrator verified that Extension Mobility is enabled on the devices and that the log-out profile is valid. Which action must the administrator take to resolve the issue?

Answer options

• A. Subscribe all device profiles to the Extension Mobility phone service.
• B. Delete the identity trust list file from the phone(s).
• C. Change the Extension Mobility URL from HHTP to HTTPS.
• D. Restart the Cisco Extension Mobility and Cisco Extension Mobility application services.

Correct answer: A

Explanation

The correct answer is A because subscribing device profiles to the Extension Mobility phone service is necessary for users to access that feature. Options B and C do not directly address the availability of the Extension Mobility option, and option D, while it may help in some cases, is not the specific action needed to ensure the feature is available to users.