Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) — Question 120

The sales department must answer phones when other sales members are not at their desks. The administrator knows that configuring Call Pickup allows the sales users to answer all the calls in the department by pressing only the softkey. Which call pickup configuration meets this requirement?

Answer options

• A. Standard Call Pickup
• B. Group Call Pickup
• C. Other Group Call Pickup
• D. Directed Call Pickup

Correct answer: A

Explanation

The correct choice is Standard Call Pickup, as it enables users to answer any call that is ringing within the same group using a simple softkey. The other options either restrict the pickup to specific groups or require additional parameters that do not meet the department's needs.