Implementing Cisco Collaboration Applications (CLICA) — Question 163

An administrator is troubleshooting an issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press “0”. However, the callers can leave messages for users when they get a user’s mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the caller’s keypresses? (Choose two.)

Answer options

• A. Cisco UCM CallManager Traces
• B. Cisco UCM CDR Records
• C. Cisco Unity Connection Packet Capture
• D. Cisco Unity Connection Media (Wave) Traces
• E. Cisco Unity Connection Remote Port status Monitor

Correct answer: C, E

Explanation

The correct answers are C and E because the Packet Capture allows monitoring of the actual packets sent and received, which can reveal keypress issues, while the Remote Port status Monitor provides insight into the operational status of the ports handling calls. Options A and B are not directly related to capturing keypress events, and option D focuses on media traces rather than DTMF input.