Implementing Cisco Collaboration Applications (CLICA) — Question 146

An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive a busy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer use to view the activity on the voicemail ports as users try to place calls?

Answer options

• A. Remote Up and Down utility
• B. Remote Database Administration tools
• C. Port monitor option in Real Time Monitoring Tool
• D. Application Audit logging

Correct answer: C

Explanation

The correct answer is C, as the Port monitor option in the Real Time Monitoring Tool allows the engineer to observe real-time activity on voicemail ports. Options A and B are not specifically designed for monitoring voicemail port activity, and D, while useful for logging application events, does not provide the immediate visibility needed for troubleshooting call attempts.