Implementing Cisco Collaboration Devices (CICD, legacy) — Question 53
A user presses the envelope button on a 7945 IP phone, but it only launches audio voicemail. Where should the voice systems administrator troubleshoot?
Answer options
- A. Visual voicemail IP phone service in Cisco Unity Connection
- B. Visual voicemail IP phone service in Cisco Unified Communications Manager
- C. SIP trunk between Cisco Unified Communications Manager and Unity Connection
- D. IP phone network connectivity C
Correct answer:
Explanation
The correct answer is A, as the issue likely lies with the Visual voicemail IP phone service in Cisco Unity Connection, which is responsible for handling visual voicemail. The other options are less relevant because B pertains to the service in Cisco Unified Communications Manager, C relates to the SIP trunk which is not directly involved, and D addresses network connectivity, which is not the root cause of the problem.