Implementing Cisco Collaboration Devices (CICD, legacy) — Question 52

A voicemail user reports that he cannot access Cisco Unity Connection from the IP phone message button. Which option must you perform to resolve the problem?

Answer options

• A. In Cisco Unified Communications Manager, navigate to Advanced Features > Voicemail to confirm that the user has the correct voicemail profile
• B. In Cisco Unified Communications Manager, navigate to Device > Phone to confirm that the device has the correct voicemail profile
• C. In Cisco Unified Communications Manager, navigate to Device > Phone to confirm that the directory number has the correct voicemail profile
• D. In Cisco Unified Communications Manager, navigate to User Management > End User to confirm that the user has the correct voicemail profile
• E. In Cisco Unity Connection, navigate to Users > Users to confirm that the user web password is correct. C

Correct answer:

Explanation

The correct answer is D, as it ensures that the user's profile in User Management is properly configured. Options A, B, and C focus on the voicemail profiles at different levels, which may not directly address the user's access issue. Option E is related to the web password, which is not the primary factor for accessing voicemail via the phone.