Avaya Call Management System Administration — Question 1

A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Manager switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

Answer options

• A. IPOCC
• B. ACCS
• C. ICR
• D. AACC

Correct answer: A

Explanation

The correct answer is A. IPOCC, as it is specifically designed to work with the Communication Manager switch in the context of Avaya Workforce Optimization. The other options, while related to different Avaya products, do not pertain to the standard setup for the Communication Manager switch.