Avaya Enterprise Telephony Administration — Question 27

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

Answer options

• A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
• B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
• C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
• D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

Correct answer: B

Explanation

The correct answer is B because ED Work Flows are indeed required specifically for Multimedia Interaction Channels like chat, email, and SMS. The other options are incorrect as they either misrepresent the necessity of Work Flows for other channels or incorrectly state the editing capabilities of Customers/Business Partners.