Avaya Enterprise Telephony Administration — Question 18

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

Answer options

• A. Deploy a WebServer.
• B. Create Chat Provider.
• C. Login to Agent Workspaces.
• D. Initiate a Webchat session.
• E. Deploy ED Chat Flow.

Correct answer: A, B

Explanation

To configure the Avaya Oceana® Webchat channel, it is essential to deploy a WebServer and create a Chat Provider. The other options, such as logging into Agent Workspaces, initiating a Webchat session, and deploying ED Chat Flow, are not prerequisites for the initial setup of the channel.