Avaya Enterprise Telephony Administration — Question 15

Which three Avaya Oceana® common components are required for processing all types of interactions (voice, email, chat, sms, etc.)? (Choose three.)

Answer options

• A. Omnichannel Controller
• B. Unified Collaboration Model (UCM)
• C. Work Assignment (WA)
• D. Customer Controller
• E. Engagement Designer (ED)

Correct answer: A, B, E

Explanation

The correct components, Omnichannel Controller, Unified Collaboration Model (UCM), and Engagement Designer (ED), are essential for managing diverse interactions within Avaya Oceana®. Work Assignment (WA) and Customer Controller, while useful, do not fulfill the requirement of processing all types of interactions.