Avaya IP Office Platform Advanced Implementation — Question 35

Which three statements about LAI requirements are true? (Choose three.)

Answer options

• A. Intelligently route calls among the call centers to achieve a better ACD load balance.
• B. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.
• C. The routing of an incoming call to an external switch must be answered at the originating switch.
• D. Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.
• E. It is able to use the adjust-by vector command to better manage EWT.

Correct answer: A, B, D

Explanation

The correct answers A, B, and D accurately reflect the functionalities and requirements of Look-Ahead Interflow (LAI). Option A highlights the intelligent routing for better load balancing, B explains the control of interflowed calls, and D mentions the overall improvement in call handling and productivity. Option C is incorrect because it misstates the process regarding external switches, and E is not directly related to LAI requirements.