Avaya IP Office Platform Advanced Implementation — Question 34

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

Answer options

• A. Estimated Wait Time (EWT)
• B. Availability of the agents
• C. Oldest call waiting
• D. Selection strategy for the active VDN
• E. Agent Average Speed of Answer

Correct answer: A, B, D

Explanation

The correct answer includes A, B, and D because Best Services Routing (BSR) focuses on the estimated wait time, the availability of agents, and the selection strategy for the active VDN to make informed routing decisions. Options C and E are not considered in this specific routing strategy, as they do not directly influence the determination of the best resource for servicing a call.