Avaya IP Office Platform Advanced Implementation — Question 27

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR when using BSR?

Answer options

• A. route-to number 112920414
• B. route-to number ~r11292414
• C. reply-best
• D. queue-to best

Correct answer: B

Explanation

The correct option is B, as the command 'route-to number ~r11292414' is specifically designed to activate NCR in the context of BSR. The other options do not invoke NCR; for instance, A simply routes to a specified number, C returns the best response without redirecting, and D queues to the best service but does not implement NCR.