Avaya IP Office Platform Advanced Implementation — Question 10

In a multi-site Best Services Routing (BSR) configuration, where do you increase the frequency of polling remote locations during an agent surplus condition?

Answer options

• A. On the System-parameter customer option form
• B. On the hunt group form
• C. On the BSR Application form
• D. On the Signaling group for BSR application

Correct answer: B

Explanation

The correct answer is B, as the hunt group form is where you manage how calls are distributed among agents, including polling frequency during surplus conditions. Options A, C, and D do not specifically address the configuration needed for adjusting polling frequency in response to agent availability.