Avaya Converged Platform Implementation — Question 2

A call center has eight agents. All of the agents are fluent in English, but four can also speak French.
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?

Answer options

• A. Expert Agent Distribution
• B. Call Redirection
• C. Communication Manager
• D. Multicast Routing

Correct answer: C

Explanation

The correct answer is Communication Manager because it efficiently routes calls to the appropriate agents based on language proficiency, ensuring that French speaking callers are connected to the right agents. The other options do not specifically address the need to optimize resource allocation for bilingual support.