Avaya Converged Platform Implementation — Question 1

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

Answer options

• A. Dial Access Plans
• B. Feature Access Codes (FACs)
• C. Skill Assignment
• D. Business Advocate (BA)

Correct answer: C

Explanation

The correct answer is C, Skill Assignment, which enables agents and supervisors to manage their login/logout status in different splits/skills, adjust their work modes, and observe services. The other options, while related to call management, do not provide the specific functionality needed for agents and supervisors to perform these tasks.