Avaya Experience Platform Support and Administration — Question 16

A customer is trying to connect a User using Web Client from a public network. The attempt shows "Connecting" and never goes to Ready Status. While troubleshooting this issue using traceSBC the customer noticed that there are no trace messages in the SBC; however, other users are able to connect to Equinox
Solution using their Web Clients.
What can be the problem with user's Web Client?

Answer options

• A. There is a problem with the SBC B1 physical interface connectivity to network.
• B. There is a problem with the Security Certificate on the user's PC
• C. There is a problem with the user's PC and Chrome Browser Settings
• D. There is a problem with the SBC Reverse Proxy settings for Equinox Clients

Correct answer: B

Explanation

The correct answer is B because if the user's PC has an invalid or untrusted Security Certificate, it can prevent the Web Client from establishing a successful connection. The other options, while they may indicate issues, do not directly relate to the symptoms described, especially since other users can connect without problems.