Avaya Experience Platform Support and Administration — Question 15

A customer logs in to the AADS WebGUI and they get the error message: "User is not Authorized". The customer is unable to login to the AADS WebGUI.
Which log file is the most relevant to diagnose this problem?

Answer options

• A. /opt/Avaya/DeviceServices/7.0.1.0.3345/tomcat//8.0.24/logs/catalina
• B. /opt/Avaya/DeviceServices/7.0.1.0.3345/CAS/logs/aads.log
• C. /opt/Avaya/DeviceServices/7.0.1.0.3345/tomcat/logs/catalina
• D. /opt/Avaya/DeviceServices/7.0.1.0.3345/CAS/7.0.1.0.3345/logs/aads.log

Correct answer: B

Explanation

The correct answer is B because the aads.log file within the CAS logs contains authentication and authorization information pertinent to user login issues. The other options either point to the wrong log files or versions that may not capture the specific authorization error encountered by the user.