Avaya OneCloud CCaaS Fundamentals — Question 28

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Answer options

• A. Install a patch to fix the problem.
• B. Praise individuals for contribution.
• C. Implement a solution.
• D. Update the Knowledge Management database.

Correct answer: C

Explanation

The correct answer is C, as implementing a solution is the logical next step after understanding the issue through the details provided in the trouble ticket. Options A and D may be part of the process, but they are not the immediate next step. Option B, while positive, does not contribute to resolving the technical issue at hand.