Avaya OneCloud CCaaS Fundamentals — Question 27

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Answer options

• A. It is eight steps that guarantee a logical way to isolate an issue.
• B. It is eight steps that ensure a faster time to resolution.
• C. It is eight steps used to guarantee systems are operational after an implementation.
• D. It is eight steps that define how to escalate third-party integration issues.
• E. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

Correct answer: A, E

Explanation

Option A is correct because the 8D methodology emphasizes a structured approach to isolate and understand issues. Option E is also correct as it highlights the methodology's focus on thorough analysis and prevention strategies. Options B, C, and D are incorrect as they do not encapsulate the primary focus of the 8D process, which is on problem-solving and root cause analysis rather than speed, operational guarantees, or integration issues.