Avaya Aura Messaging Administration and Maintenance — Question 22

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the
Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

Answer options

• A. OD application steps can include call treatments, such as music or ringback.
• B. OD allows you to view real-time statistics for each skillset.
• C. OD applications can provide call routing, such as skill-based routing.
• D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

Correct answer: B, C, D

Explanation

The correct answers are B, C, and D because Orchestration Designer does indeed allow for viewing real-time statistics, supports call routing through skill-based methods, and provides a graphical interface for creating TFE flows. Option A is incorrect as it does not align with the primary functionalities associated with OD in a Contact Center context.