Avaya Aura Messaging Administration and Maintenance — Question 21

A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?

Answer options

• A. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM Service Configuration Setup tab
• B. Contact Center License Manager > Configuration > Contact Center Licensing tab
• C. CCMS > Multimedia Commissioning > Multimedia Licensing tab
• D. Ignition Wizard configuration > Licensing tab

Correct answer: B

Explanation

The correct answer is B because Open Queue is initially enabled in the Contact Center License Manager under the Contact Center Licensing tab. The other options are related to different aspects of the AACC configuration but do not pertain specifically to the initial enabling of Open Queue licensing.