Avaya IP Office Administration — Question 2

Avaya Contact Center Select (ACCS) agents can use an Avaya deskphone or an Avaya soft client.
Which two which agent interfaces can be used with ACCS? (Choose two.)

Answer options

• A. Avaya one-X® Agent
• B. Avaya one-X® Communicator for Windows
• C. Avaya Agent Desktop
• D. Avaya Workspaces

Correct answer: C, D

Explanation

The correct answers, C (Avaya Agent Desktop) and D (Avaya Workspaces), are valid interfaces that can be utilized with ACCS. Options A and B are not supported as they do not meet the requirements for integration with the ACCS system.