Avaya Aura Contact Center Implementation — Question 1

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

Answer options

• A. the number of contacts that entered the system in the last 10 minutes
• B. the total number of active calls in the system
• C. the number of calls that entered the system in the last 10 minutes
• D. the number of calls answered in the preceding 10 minutes

Correct answer: A

Explanation

The correct answer is A because the Call Rate Intrinsic specifically measures the influx of contacts within a defined timeframe. Options B, C, and D do not accurately reflect what the Call Rate Intrinsic tracks, as they focus on different aspects of call activity rather than the specified 10-minute contact entry period.