Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 28

A Jira project uses a single issue type.
Alana complains that she is not able to see the custom field Approval Board when she views a specific issue.
She can see the field on other issues in the project.
You check the screen configuration and confirm that the field is on the correct screen.
Why does Alana NOT see the field on that specific issue?

Answer options

• A. The field is hidden in the field configuration.
• B. The field was disabled by a Jira administrator.
• C. The field has no value at the moment.
• D. The field is hidden by the workflow status.
• E. The field is hidden by a security level.

Correct answer: B

Explanation

The correct answer is B because if a Jira administrator has disabled the field, it won't be visible regardless of its configuration in the screen. Options A, C, D, and E do not apply here as they pertain to visibility issues that would affect all issues or depend on specific conditions rather than the field being globally disabled.