Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 27

You want to gather metrics on how long it takes the team to resolve issues in their project. Which report should you use?

Answer options

• A. Resolution Time Report
• B. Single Level Group By Report
• C. Time Tracking Report
• D. Time Since Issues Report
• E. Average Age Report

Correct answer: C

Explanation

The Time Tracking Report is specifically designed to provide insights into the time spent on issues, which includes resolution times. The other options either focus on different aspects of issue management or do not specifically track resolution duration.