Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 22

All projects use a simplified workflow which has three statuses (Open, In Progress, Closed) and all global transitions.
You need to find issues which were never In Progress.
Select the correct JQL query.

Answer options

• A. Status WAS Open OR Status WAS Closed
• B. Status != "In Progress"
• C. Status NOT Changed TO "In Progress"
• D. Status WAS NOT "In Progress"
• E. Status ONLY IN (Open, Closed)

Correct answer: A

Explanation

The correct answer, A, identifies issues that were at any point either Open or Closed, thus excluding those that were ever In Progress. Option B does not account for issues that may have been Open or Closed before being transitioned, while C and D do not accurately reflect the requirement to check for historical status. Option E is incorrect because it only includes statuses that are currently in Open or Closed, without considering their past states.