Atlassian Certified Professional – Jira Service Management Administrator (ACP-600) — Question 20

You have gathered workflow requirements:
✑ Sue wants to put issues ON HOLD from anywhere in the workflow.
✑ Dave wants to restrict who can put issues ON HOLD.
You contact a Jira administrator to request appropriate workflow changes to address their requirements.
Which change do you NOT request?

Answer options

• A. A condition on the incoming transitions going in to ON HOLD
• B. A global transition to the ON HOLD status
• C. Outgoing transitions from the ON HOLD status
• D. A security-level on the ON HOLD status
• E. A new status called ON HOLD

Correct answer: A

Explanation

The correct answer is A because adding a condition on incoming transitions to the ON HOLD status would restrict Sue's ability to put issues ON HOLD from anywhere in the workflow, which contradicts her requirement. The other options either enhance the workflow or impose necessary restrictions without contradicting the stated needs.