Atlassian Certified in Managing Jira Projects for Cloud (ACP-100) — Question 46

The HR team approaches you with new requirements they want you to implement:
✑ Allow users to send requests into Jira by emailing "[email protected]."
✑ Have those emails automatically turned into "Holiday Requests" in the HR project.
You have already set up an Incoming Mail Server and a mail handler to "Create a new issue or add a comment to an existing issue."
Which three additional options can you set with this mail configuration? (Choose three.)

Answer options

• A. Create new Jira users based on the From address.
• B. Set Assignee and Watchers.
• C. Set default Reporter.
• D. Set a custom field.
• E. Set Environment.

Correct answer: C, D, E

Explanation

The correct options C, D, and E allow you to set a default Reporter for the issues, define custom fields that may be necessary for the requests, and specify the Environment for the issues being created. Options A and B are not applicable as they do not relate to the incoming mail configuration for creating issues in this context.