ASQ Certified Quality Engineer (CQE) — Question 30

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

Answer options

• A. Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
• B. The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items.
• C. The MBNQA has seven categories compared to Deming's 14 points.
• D. There is no recognized rating system for the MBNQA.

Correct answer: A

Explanation

The correct answer is A because Deming's philosophy is centered on the idea of fully embracing quality principles, whereas the MBNQA allows for a ranking system that applies different weights to its categories. Option B is incorrect as Deming does consider customer focus in his principles, while C incorrectly states the number of categories in Deming's points. Option D is false since the MBNQA does have a recognized rating system.