ASQ Certified Quality Engineer (CQE) — Question 29

Which of the following is NOT a method for customer service data collection?

Answer options

• A. Customer surveys.
• B. Internal surveys.
• C. Customer visits.
• D. Complaint analysis.

Correct answer: B

Explanation

The correct answer is B, as internal surveys are typically used for gathering data about employee satisfaction or performance, rather than customer service. Options A, C, and D are all valid methods for collecting customer service data, focusing directly on customer experiences and feedback.