ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 55

Which of the following is an effective facilitation technique for dealing with feuding team members?

Answer options

• A. Have the members involved discuss their differences off-line
• B. Involve all team members in resolving the differences together
• C. Lead the team in establishing a code of conduct
• D. Elevate the issue to the team sponsor

Correct answer: B

Explanation

The correct answer, B, promotes a collaborative approach where all team members contribute to resolving the conflict, fostering a sense of unity. Option A limits resolution to private discussions, which may not address underlying issues effectively. Option C focuses on guidelines but doesn't resolve the specific conflict, while option D escalates the issue rather than empowering the team to resolve it themselves.