ASQ Certified Manager of Quality / Organizational Excellence (CMQ/OE) — Question 54

A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?

Answer options

• A. Test the new process in another, similar area
• B. Reward the process operators
• C. Revise the control limits on the process
• D. Look for special causes in the process

Correct answer: C

Explanation

The correct action is to revise the control limits on the process, as this will ensure that the process remains stable and properly monitored following the improvements. Testing in another area, rewarding operators, or looking for special causes may be beneficial but are not the immediate next steps after confirming process stability.